terms

please read these terms and conditions prior to placing your order as they contain very important information. 

PROCESSING AND LEAD TIMES

as much as I wish I could get back to every enquiry immediately, I'm only one person running a small business, once you have submitted an enquiry I do my absolute best to get back to you within 48 BUSINESS hours. Despite working from home, I don't work 24 hours a day, please keep this in mind when submitting an enquiry or purchase request. 

PRODUCTION TIMES

  1. collections - each piece is made to order. once your request is received please allow approximately four weeks for production of standard sized pieces, and six weeks for custom sized pieces, before shipping. you'll receive updates on your garment throughout the production process and a notification once shipped. 
  2. bespoke garments - see further detail on the process in the 'bespoke garments' page. please allow approximately eight to ten weeks for production of these garments before shipping. if your garment is needed for a particular occasion please keep this in mind before placing your order. you will receive updates on your garment throughout the production process and a notification once shipped. 

PAYMENT

  1. payments for standard sized collection garments will be due at time of purchase. 
  2. payments for customised collection garments are invoiced. A non-refundable deposit of 20% will be due upon receipt of the invoice to confirm your order, and balance due once garment is complete. Garment will not be shipped until payment is finalised.
  3. payments for bespoke pieces are invoiced. A quote will be provided after initial consultation and once finalised, a 30% non-refundable deposit will be taken. Balance of the invoice will be due once garment is complete, and garment will be posted once payment is finalised. 

LATE PAYMENT

  1. custom collection and bespoke garments will not be released to the client (delivered, collected or shipped) until full balance of invoice has been paid and cleared. 
  2. if a client fails to pay the invoice by the due date, a reminder will be sent and the client will be offered an additional 14 days to either pay the invoice or contact Three Sisters Atelier to discuss alternative arrangements. If payment is not received, or alternative arrangements not made, within that period, client's order will be cancelled and garment will be retained for exclusive use by Three Sisters Atelier. 
  3. Three Sisters Atelier retains the right to exile clients for non-payment of invoices. Exiled clients will no longer be able to order custom collection or bespoke garments from Three Sisters Atelier. 

SHIPPING

  1. I do my best to ship garments within 48 business hours of completion
  2. shipping cost will be determined at checkout based on location and method (e.g. international express etc.)
  3. once orders have been shipped, any updates on shipping must go through the carrier, where possible I will provide you with a tracking number but that is all I have access to, please keep this in mind
  4. cost and weight of the package will be declared prior to sending, please note that any customs duty or taxes that are payable in your country are your responsibility as the customer.

REFUND AND RETURN POLICY

  1. Standard sized collection garments are eligible for refund up to 30 days and includes faulty products, quality concerns, or change of mind - refund will be processed once proof of return postage has been provided
  2. Custom sized collection garments are eligible for refund up to 30 days and are assessed on a case-by-case basis. This includes faulty products or quality concerns. Custom collection garments are not eligible for change of mind refunds. Refund will be processed once proof of return postage has been provided
  3. Bespoke garments are eligible for refund up to 30 days and are assessed on a case-by-case basis, and will be offered refund only on faulty products or quality concerns. Bespoke garments are NOT eligible for change of mind refunds under any circumstances. Refund will be processed once proof of return postage has been provided
  4. In the case of refunds based on issues with fit of the garment (custom collection or bespoke) clients are offered a complimentary alteration prior to refund confirmation. If the client wishes to proceed with the return and refund, process will proceed in line with above refund processes. 

CANCELLATION

  1. potential clients are able to book phone/virtual consultations, and if eligible, face-to-face design meetings and fittings.
  2. phone/virtual consultations can be cancelled/rescheduled at any time without penalty.
  3. Clients will receive a reminder 48 hours prior to face-to-face consultations, if clients cancel/reschedule within 48 to 24 hours prior to consultation will incur half the cancellation fee of $30 on their final invoice. Cancellation/reschedule with less than 24 hours notice will be charged the full cancellation fee of $60 on their final invoice. 

IN-STUDIO FITTINGS/PICK-UP/DELIVERY 

  1. this service is only offered in specific circumstances at my sole discretion. if you would like further information on this, please submit a contact form prior to placing your order.

GIFT CERTIFICATES

  1. gift certificates are valid for 12 months from purchase date, any unused value is not eligible for refund or attribution to any transactions are expiry 
  2. gift certificates are not eligible for refund or exchange for cash, and are not legal tender
  3. gift certificates are eligible to be used towards the bespoke service only, and any remaining balance on the bespoke garment must be paid adhering to the above payment terms
  4. should a client wish to follow the refund procedure and a gift certificate has been used, the balance will be provided as 'store credit' to be used on subsequent purchases only
  5. in the event that a gift voucher has been lost or stolen, please get in contact with your proof of purchase and gift voucher number